Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We also use Siriusware’s E-Commerce product, which is validated by PCI to be PA-DSS compliant.

Refund Policy
Full refund given with notice of 72 hours or more, inside 72 hours no refunds.

Privacy Policy
Effective date: 01/01/2016

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and we will update it immediately if our policies change.

The Information We Collect:
This notice applies to information you supply to Glenwood Caverns Adventure
Park. The information may be provided via the Park’s websites or at various other locations including points of sale at the Park. The types of personal information collected may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information (etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register on our website if you would like to receive marketing collateral as well as newsletter updates regarding Park events, news, and other park information. Information you submit on other pages of our website will not be used for this purpose unless you fill out the appropriate registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose personally identifiable information.

Glenwood Caverns Adventure Park has implemented and uses Display Advertising and Remarketing through the Google AdWords network to advertise online.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. You may also opt out of Google Analytics data collection.

Third-party vendors, including Google, show our ads on sites across the Internet.

Glenwood Caverns Adventure Park and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double-click cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.

Finally, Glenwood Caverns Adventure Park will never use, sell, rent or share the personally identifiable information provided to us to any third party for any reason, except for in certain special cases in which we may disclose your personally identifiable information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Glenwood Caverns Adventure Park’s rights, property or operations, other Glenwood Caverns Adventure Park’s site users, or anyone else who could be harmed by such activities. We may also disclose your personally identifiable information when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case, administrative investigation or investigation conducted by Glenwood Caverns Adventure Park. We shall have no obligation to inform you of our compliance with the law, including without limitation a response to a law enforcement request or a valid subpoena.

How You Can Access Or Correct Your Information
You can request information about all your personally identifiable information that we maintain by contacting us at 970-945-4228 or by sending postal mail to: Glenwood Caverns Adventure Park Privacy Policy, 51000 Two Rivers Plaza Road, Glenwood Springs, CO 81601. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 970-945-4228, or you may contact us at Glenwood Caverns Adventure Park Privacy Policy, 51000 Two Rivers Plaza Road, Glenwood Springs, CO 81601

Glenwood Caverns Adventure Park reserves the right to change this Privacy Policy at any time; all changes will be posted to this page. It is your responsibility to check this site for any such updates as you will be bound by them should you choose to visit our sites.